Last updated: October 25, 2025

MICROPIM TERMS AND CONDITIONS

IMPORTANT LEGAL NOTICE: PLEASE READ THESE TERMS CAREFULLY BEFORE USING MICROPIM SERVICES

1. PARTIES AND DEFINITIONS

1.1 Parties

These Terms and Conditions (“Terms”) constitute a legally binding agreement between:

Service Provider:

Legal Name: Marmix SOFT SRL
Registration Number: CUI 43379669
Trade Registry: J40/16251/2020
EUID: ROONRC.J40/16251/2020
D-U-N-SÂ® Number: 66-305-9016
Registered Address: Str. Lujerului 42J, Cod 061135, Bucuresti, Sector 6, Romania
Email: [email protected]

And

Customer/Client: The individual or legal entity (company, organization) that registers for, subscribes to, or uses the MicroPIM Services.

By creating an account, subscribing to, or using MicroPIM Services, you represent and warrant that:

If entering these Terms on behalf of an entity, you have the legal authority to bind such entity
You have read, understood, and agree to be bound by these Terms
You are at least 18 years old or the age of legal majority in your jurisdiction

1.2 Definitions

“Account” means your MicroPIM account providing access to the Services.

“Administrator” means a User designated by Customer with special rights to manage the Account, including managing other Users, billing, and settings.

“Chrome Extension” means the MicroPIM browser extension for importing product data into the Platform.

“Customer Data” means all data, information, content, and materials uploaded, imported, created, or managed by Customer through the Services, including but not limited to product catalogs, product information, images, descriptions, specifications, pricing, inventory data, team member information, and any other content processed through MicroPIM. Customer Data excludes MicroPIM Materials.

“Data Processing Addendum” or “DPA” means the agreement governing the processing of personal data, available at https://micropim.net/contact, which incorporates EU Standard Contractual Clauses.

“Documentation” means the user guides, technical documentation, and help materials available at docs.micropim.net.

“Free Trial” means the 14-day trial period during which Customer may access and evaluate the Services without charge.

“Intellectual Property Rights” means all worldwide rights in patents, copyrights, trademarks, trade secrets, know-how, database rights, and all other intellectual property rights.

“MicroPIM Materials” means the Services, Platform, software, visual interfaces, graphics, design, compilation, computer code, algorithms, features, and all other elements of the Services provided by Marmix SOFT SRL.

“Mobile Application” means future mobile applications for iOS and Android providing access to MicroPIM Services.

“Personal Data” has the meaning set forth in applicable Data Protection Laws, including the GDPR.

“Platform” means the MicroPIM Product Information Management system accessible at app.micropim.net.

“Pricing Plans” means the subscription tiers offered: Starter (â‚¬20 euro / month), Professional (â‚¬ 60 euro / month), and Enterprise (â‚¬480 euro / month). Might differ for RON payments. Detailed plan features and limits are described at micropim.net/pricing.

“Privacy Policy” means our privacy notice available at micropim.net/privacy describing how we collect, use, and protect personal data.

“Renewal Date” means the date on which the Subscription automatically renews for a successive term.

“Services” means the MicroPIM Platform, website (micropim.net), documentation site (docs.micropim.net), Chrome Extension, Mobile Application (when available), and all related features, functionality, and services provided by Marmix SOFT SRL unde MicroPIM brand.

“Subscription” means Customer’s selected Pricing Plan and associated entitlements.

“Subscription Term” means the period during which Customer is entitled to access the Services, beginning on the date of purchase and ending on termination or expiration.

“User” means an individual authorized by Customer to access and use the Account on Customer’s behalf.

2. SERVICE DESCRIPTION AND SCOPE OF USE

2.1 Service Overview

MicroPIM is a Product Information Management (PIM) system that enables businesses to centralize, manage, enrich, and distribute product information across multiple sales and marketing channels. The Services include:

Product data management and organization
Product attribute management and customization
Digital asset management (images, documents, media)
Data import and export functionality
Team collaboration features
Multi-channel product data distribution
Chrome Extension for data import
API access (depending on Pricing Plan)
Technical support as specified in each Pricing Plan

2.2 Pricing Plans and Capacity Limits

Each Pricing Plan includes specific capacity limits for:

Starter Plan (¬20euro/month):

Details for starter - https://micropim.net/pricing/

Professional Plan (¬60euro/month):

Details for starter - https://micropim.net/pricing/

Enterprise Plan (¬480euro/month):

Details for starter - https://micropim.net/pricing/

Detailed specifications for each plan are available at micropim.net/pricing.

2.3 License Grant

Subject to these Terms and payment of applicable fees, Marmix SOFT SRL grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

Access and use the Services during the Subscription Term
Allow authorized Users to access the Services within the Scope of Use
Use the Services solely for Customer’s internal business purposes

This license does not include any rights to:

Resell, sublicense, or distribute the Services
Use the Services for the benefit of any third party
Access the Services to build a competitive product
Copy, modify, or create derivative works of the Services

3. FREE TRIAL

3.1 Trial Period

New Customers are eligible for a 14-day Free Trial to evaluate the Services. The Free Trial:

Begins upon account creation
Provides access to selected features (as specified on website)
Does not require credit card information to start
Is limited to one trial per Customer (tracked by email address and company)
May have reduced capacity limits compared to paid Subscriptions

3.2 Trial Terms and Conditions

During the Free Trial:

Services are provided “AS IS” for evaluation purposes
Marmix SOFT SRL may modify or discontinue trial features without notice
Marmix SOFT SRL may terminate trials that violate these Terms
Customer may export data at any time during the trial
No payment obligation exists unless Customer converts to paid Subscription

3.3 Trial Expiration and Conversion

Upon expiration of the Free Trial:

Account access will be suspended if no paid Subscription is selected
Customer Data will be retained for 30 days to allow subscription purchase
After 30 days without subscription, Customer Data will be permanently deleted
Customer will receive email notifications at 14 days, 7 days, and 1 day before deletion
Self-service export tools remain available during the 30-day grace period

To prevent account suspension, Customer must select a paid Pricing Plan before trial expiration.

4. USER ACCOUNTS AND SECURITY

4.1 Account Registration

To use the Services, Customer must:

Provide accurate, complete, and current registration information
Maintain and update registration information to keep it accurate
Select a secure password and protect account confidentiality
Be responsible for all activities under the Account
Notify Marmix SOFT SRL immediately of any unauthorized access

Customer represents and warrants that all registration information provided is truthful and accurate.

4.2 User Management

Customer may authorize Users to access the Account. Customer is responsible for:

Granting and revoking User access
Ensuring Users comply with these Terms
All activities and actions of all Users
Maintaining confidentiality of User credentials
Assigning appropriate User roles and permissions

Each User must have unique credentials. Sharing of credentials is prohibited.

4.3 Administrator Rights

Customer may designate one or more Administrators who have authority to:

Manage User access and permissions
Configure Account settings
Access and export all Customer Data
Manage billing and payment information
Communicate with Marmix SOFT SRL regarding the Account

Marmix SOFT SRL is entitled to rely on communications and instructions from designated Administrators.

5. PAYMENT TERMS AND BILLING

5.1 Subscription Fees

Customer agrees to pay all fees associated with the selected Pricing Plan. All fees are:

Stated in Euros (â‚¬) and charged monthly or annually in advance
Non-refundable except as expressly set forth in these Terms
Exclusive of taxes - Customer is responsible for all applicable taxes, levies, duties, and government assessments (except taxes on Marmix SOFT SRL’s income)

5.2 Payment Methods

Customer authorizes Marmix SOFT SRL to charge the payment method on file:

Upon the start of each Subscription Term
On each Renewal Date for subscription renewals
For any additional services or overage charges

Accepted payment methods: Credit cards (Visa, Mastercard), processed securely through Stripe.

5.3 Auto-Renewal

Subscriptions automatically renew for successive terms:

Monthly Subscriptions renew monthly
Annual Subscriptions renew annually
Renewal occurs at the current rates unless Customer cancels prior to Renewal Date

Customer will receive renewal reminder emails 30 days before the Renewal Date.

5.4 Subscription Changes

Upgrades:

Take effect immediately
Customer is charged the prorated difference for the remainder of the current term
Next renewal occurs at the new plan rate

Downgrades:

Take effect on the next Renewal Date
No refunds or credits provided for the current term
May result in loss of features, data, or capacity
Customer should export affected data before downgrade

Cancellation:

Customer may cancel at any time by [SPECIFY CANCELLATION PROCESS]
Cancellation takes effect at the end of current paid term
No refunds for partial periods or unused service
Access continues through the end of the paid term

5.5 Late Payment and Suspension

If payment fails or is declined:

Customer has 7 days to provide valid payment method
Late payment interest of 1% per month (or maximum allowed by law) may accrue
After 7 days, Account may be suspended with notification
Suspended Accounts: Customer has 180 days to restore access by providing payment
After 180 days of suspension, Account and all Customer Data may be permanently deleted

Marmix SOFT SRL reserves the right to recover all collection costs including attorney fees.

5.6 Price Changes

Marmix SOFT SRL may modify pricing upon 30 days’ advance notice. Price changes:

Do not affect current Subscription Terms
Take effect on the next Renewal Date
Customer may cancel before Renewal Date if unwilling to accept new pricing

6. CUSTOMER DATA

6.1 Customer Ownership

Customer retains all rights, title, and interest in and to Customer Data. Marmix SOFT SRL claims no ownership rights over Customer Data.

6.2 Customer Responsibilities

Customer represents, warrants, and covenants that:

Customer owns or has necessary rights to all Customer Data
Customer Data does not and will not infringe third-party rights
Customer Data complies with all applicable laws and regulations
Customer has obtained all necessary consents for processing personal data within Customer Data
Customer will not upload Sensitive Personal Data (as defined below) to the Services

Customer is solely responsible for:

Accuracy, quality, legality, and integrity of Customer Data
Backing up Customer Data independently
Consequences of uploading or processing Customer Data through Services

6.3 Prohibited Data - Sensitive Personal Data

CUSTOMER MUST NOT upload, store, or process Sensitive Personal Data through the Services.

“Sensitive Personal Data” includes:

Financial account numbers or payment card details
Government-issued identification numbers (SSN, passport numbers, driver’s licenses)
Health information or medical records
Biometric data or genetic information
Information about children under 16 years of age
Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs
Trade union membership
Sexual orientation or sex life information
Criminal history or convictions
Any data classified as “special category” under GDPR or “sensitive” under other privacy laws

MARMIX SOFT SRL HAS NO LIABILITY FOR ANY CONSEQUENCES ARISING FROM CUSTOMER’S VIOLATION OF THIS PROHIBITION.

6.4 License to Customer Data

Customer grants Marmix SOFT SRL a limited, non-exclusive, worldwide, royalty-free license to:

Host, store, and process Customer Data to provide the Services
Create backups of Customer Data for service reliability
Analyze anonymized and aggregated usage data to improve Services
Display Customer Data to authorized Users as directed by Customer

This license terminates when Customer Data is deleted from the Services, except for:

Data retained in backups (deleted within 31 days of account deletion)
Anonymized/aggregated data that cannot identify Customer
Data Marmix SOFT SRL is required to retain by law

6.5 Data Processing

For Customer Data containing Personal Data:

Customer is the data controller (determines purposes and means of processing)
Marmix SOFT SRL is the data processor (processes data on Customer’s behalf)
Processing is governed by the Data Processing Addendum (DPA)
Customer must execute the DPA available at https://micropim.net/contact

Customer agrees to:

Provide lawful processing instructions
Ensure compliance with applicable Data Protection Laws
Respond to data subject requests from individuals whose data is in Customer Data
Inform Marmix SOFT SRL of any legal restrictions affecting processing

6.6 Data Security

Marmix SOFT SRL implements appropriate technical and organizational measures to protect Customer Data:

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Access controls and authentication requirements
Regular security monitoring and testing
Data backups and disaster recovery procedures
Security certifications: [SPECIFY WHEN OBTAINED - ISO 27001, SOC 2, etc.]

However, no system is completely secure. Marmix SOFT SRL cannot guarantee absolute security and is not responsible for unauthorized access resulting from circumstances beyond reasonable control.

6.7 Data Location and Transfers

Customer Data is stored and processed in:

Primary location: Hetzner data centers in Frankfurt, Germany or Helsinki, Finland
Cloud storage: AWS S3 in EU regions or US regions (depending on configuration)
Authentication: AWS Cognito in [eu-central-1]
CDN/DNS: Cloudflare global network

For transfers of Personal Data outside the European Economic Area:

Marmix SOFT SRL uses EU Standard Contractual Clauses (2021 version)
Additional safeguards include encryption and access controls
See Privacy Policy for complete transfer information

6.8 Data Deletion

Upon termination or Account deletion:

Customer Data is retained for 31 days to allow recovery if deletion was accidental
Customer may request immediate deletion (processed within 30 days of request)
After 31 days, all Customer Data is permanently and irreversibly deleted from:
- Production databases
- Backup systems
- All MicroPIM infrastructure
Deletion confirmation email sent to Customer

Exceptions to deletion:

Anonymized/aggregated data (cannot identify Customer)
Data required to be retained by law (e.g., tax/accounting records for 7 years)
Data in archived litigation hold

Customer should export all needed data before deletion, as deleted data cannot be recovered.

7. ACCEPTABLE USE POLICY

7.1 Permitted Use

Customer and Users may only use the Services:

For lawful business purposes
In compliance with these Terms and all applicable laws
Within the Scope of Use defined by the Subscription
In a manner that does not interfere with others’ use of the Services

7.2 Prohibited Activities

Customer and Users must not:

Technical Restrictions:

Reverse engineer, decompile, or disassemble the Services
Circumvent security features or access controls
Interfere with or disrupt Services or servers
Use automated means (bots, scrapers) except through documented APIs
Overload or attempt to gain unauthorized access to Services
Perform security testing without prior written authorization

Content Restrictions:

Upload malware, viruses, or malicious code
Upload infringing, defamatory, or illegal content
Upload Sensitive Personal Data (see Section 6.3)
Transmit spam or unsolicited communications
Violate third-party intellectual property rights

Commercial Restrictions:

Resell, sublicense, or redistribute the Services
Use Services to operate service bureau or time-sharing
Use Services for competitive analysis or benchmarking
Access Services to build competitive products
Remove or obscure proprietary notices

Legal Restrictions:

Violate export control or sanctions laws
Facilitate illegal activity or fraud
Violate privacy or data protection laws
Violate rights of any person or entity

7.3 Consequences of Violation

If Customer or any User violates this Acceptable Use Policy, Marmix SOFT SRL may:

Suspend or terminate access immediately without notice
Remove violating content
Report violations to law enforcement
Pursue legal remedies

Suspension or termination for policy violations does not entitle Customer to refunds.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Marmix SOFT SRL Ownership

Marmix SOFT SRL (and its licensors) exclusively own all Intellectual Property Rights in:

The MicroPIM Platform and Services
All MicroPIM Materials, software, and code
Visual interfaces, graphics, and design
Algorithms, features, and functionality
Documentation and training materials
Trademarks, logos, and branding

No rights are transferred to Customer except the limited license expressly granted in these Terms.

8.2 Customer Ownership

Customer exclusively owns all Intellectual Property Rights in Customer Data. Nothing in these Terms transfers any ownership rights in Customer Data to Marmix SOFT SRL.

8.3 Feedback

If Customer provides suggestions, ideas, feedback, or recommendations about the Services (“Feedback”):

Customer grants Marmix SOFT SRL a perpetual, irrevocable, royalty-free, worldwide license to use Feedback
Marmix SOFT SRL may incorporate Feedback into Services without compensation
Marmix SOFT SRL has no obligation to implement or respond to Feedback

8.4 Restrictions

Customer may not:

Copy, modify, or create derivative works from MicroPIM Materials
Register trademarks, domain names, or social media accounts confusingly similar to MicroPIM
Frame or mirror any part of the Services
Remove, modify, or obscure copyright or proprietary notices

9. THIRD-PARTY SERVICES AND INTEGRATIONS

9.1 Third-Party Integrations

The Services may integrate with or interact with third-party applications, services, or platforms. Customer understands that:

Use of third-party services is subject to their own terms and policies
Marmix SOFT SRL is not responsible for third-party services
Third-party integrations may access Customer Data as configured by Customer
Marmix SOFT SRL does not control, endorse, or assume liability for third-party services

9.2 Third-Party Terms

When using third-party integrations:

Customer must comply with third-party terms of service
Customer is responsible for any fees charged by third parties
Marmix SOFT SRL may disable integrations without notice if they threaten Service security or stability

9.3 Disclaimer

MARMIX SOFT SRL PROVIDES NO WARRANTIES REGARDING THIRD-PARTY SERVICES AND EXPRESSLY DISCLAIMS LIABILITY FOR:

Third-party service availability, functionality, or security
Data loss or breaches involving third-party services
Actions or omissions of third-party service providers

10. CONFIDENTIALITY

10.1 Confidential Information

“Confidential Information” means non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that:

Is designated as confidential
Should reasonably be understood as confidential given its nature

Marmix SOFT SRL’s Confidential Information includes the Services, MicroPIM Materials, pricing, and business plans.

Customer’s Confidential Information includes Customer Data and account information.

10.2 Obligations

Receiving Party agrees to:

Use Confidential Information only for purposes of these Terms
Protect Confidential Information using at least reasonable care
Not disclose Confidential Information except to employees and contractors with need-to-know who are bound by confidentiality obligations
Return or destroy Confidential Information upon request or termination

10.3 Exceptions

Confidential Information does not include information that:

Is or becomes publicly available through no breach
Was rightfully known prior to disclosure
Is rightfully received from a third party without restriction
Is independently developed without use of Confidential Information

10.4 Compelled Disclosure

If required by law to disclose Confidential Information, Receiving Party will:

Provide prompt notice to Disclosing Party (unless prohibited by law)
Cooperate with Disclosing Party’s efforts to seek protective order
Disclose only the minimum information required

11. WARRANTIES AND DISCLAIMERS

11.1 Customer Warranties

Customer represents and warrants that:

Customer has authority to enter these Terms
Customer’s use of Services complies with all applicable laws
Customer Data does not violate third-party rights
Customer has obtained necessary consents for processing personal data
Customer is using Services for business purposes only

11.2 Limited Service Warranty

Marmix SOFT SRL warrants that the Services will:

Perform materially in accordance with Documentation
Be provided in a professional and workmanlike manner

This warranty does not apply to problems caused by:

Customer’s misuse or unauthorized modifications
Third-party software or services
Circumstances beyond Marmix SOFT SRL’s reasonable control
Use of Services outside the Scope of Use

Customer’s exclusive remedy for breach of this warranty is service correction or, if Marmix SOFT SRL cannot correct the issue within a reasonable time, termination of Subscription and pro-rata refund of prepaid fees.

11.3 DISCLAIMER OF OTHER WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICES AND MICROPIM MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

MARMIX SOFT SRL SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
ACCURACY OR RELIABILITY
UNINTERRUPTED OR ERROR-FREE OPERATION

MARMIX SOFT SRL DOES NOT WARRANT THAT:

The Services will meet Customer’s requirements
The Services will be available at all times without interruption
Defects will be corrected
The Services are free from viruses or harmful components
Data loss will never occur

FREE TRIAL DISCLAIMER:

Services provided during Free Trial are provided “AS IS” with even more limited warranties. Features may be unstable, incomplete, or differ from paid subscriptions.

NO ADVICE OR INFORMATION FROM MARMIX SOFT SRL CREATES A WARRANTY NOT EXPRESSLY STATED HEREIN.

This disclaimer applies to the fullest extent permitted by Romanian and EU law. Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to Customer.

12. LIMITATION OF LIABILITY

12.1 LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARMIX SOFT SRL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO MARMIX SOFT SRL IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

This limitation applies regardless of:

The legal theory (contract, tort, negligence, strict liability, or otherwise)
Whether Marmix SOFT SRL was advised of the possibility of damages
Whether remedies fail their essential purpose
Number of claims

12.2 EXCLUSION OF DAMAGES

MARMIX SOFT SRL SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
LOST PROFITS OR REVENUE
LOST BUSINESS OPPORTUNITIES
LOSS OF DATA OR INFORMATION
LOSS OF GOODWILL OR REPUTATION
COST OF SUBSTITUTE SERVICES
BUSINESS INTERRUPTION

This exclusion applies even if Marmix SOFT SRL was advised of the possibility of such damages.

12.3 Essential Exceptions

The limitations in Sections 12.1 and 12.2 DO NOT apply to:

Death or personal injury caused by Marmix SOFT SRL’s negligence
Fraud or fraudulent misrepresement by Marmix SOFT SRL
Gross negligence or willful misconduct by Marmix SOFT SRL
Customer’s breach of Section 6.3 (Prohibited Data)
Customer’s indemnification obligations
Any liability that cannot be excluded or limited under Romanian or EU law

12.4 Fundamental Basis of Bargain

These limitations are fundamental elements of the bargain between Customer and Marmix SOFT SRL. The Services would not be provided without these limitations.

12.5 Application

These limitations apply:

To all claims in the aggregate
Separately to each legal entity in the Marmix SOFT SRL corporate group
To Marmix SOFT SRL, its affiliates, directors, officers, employees, agents, suppliers, and licensors

12.6 Jurisdictional Variations

Some jurisdictions do not allow certain liability limitations. If any limitation is held unenforceable, Marmix SOFT SRL’s liability shall be limited to the maximum extent permitted by applicable law.

13. INDEMNIFICATION

13.1 Customer Indemnification

Customer agrees to defend, indemnify, and hold harmless Marmix SOFT SRL and its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

Customer’s or any User’s use or misuse of the Services
Customer Data, including any third-party claims that Customer Data infringes or violates any rights
Customer’s breach of these Terms
Customer’s violation of applicable laws or regulations
Customer’s violation of third-party rights
Customer’s upload of Sensitive Personal Data contrary to Section 6.3

13.2 Marmix SOFT SRL Indemnification

Marmix SOFT SRL agrees to defend, indemnify, and hold harmless Customer from third-party claims that the Services, when used within the Scope of Use, infringe a valid copyright, trademark, or trade secret enforceable in Romania or the European Union.

This indemnity does NOT apply to claims arising from:

Customer Data
Modifications to Services not made by Marmix SOFT SRL
Use of Services in combination with non-Marmix SOFT SRL products
Use of Services outside the Scope of Use
Continued use after Marmix SOFT SRL notified Customer to discontinue use

Marmix SOFT SRL’s Remedies:

If Services become subject to infringement claim, Marmix SOFT SRL may:

Obtain rights for Customer to continue using Services
Modify Services to be non-infringing
Replace Services with non-infringing alternative
Terminate Services and refund pro-rated prepaid fees

THIS SECTION STATES MARMIX SOFT SRL’S ENTIRE LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY FOR INFRINGEMENT CLAIMS.

13.3 Indemnification Procedures

To receive indemnification, the indemnified party must:

Promptly notify the indemnifying party in writing of the claim
Grant sole control of defense and settlement to indemnifying party
Provide reasonable assistance at indemnifying party’s expense
Not admit liability or settle without indemnifying party’s written consent

Failure to promptly notify may reduce indemnification obligations to the extent prejudiced.

14. TERM AND TERMINATION

14.1 Subscription Term

The initial Subscription Term begins upon payment and continues for:

Monthly Subscriptions: One month
Annual Subscriptions: One year

Unless terminated earlier, Subscriptions automatically renew for successive terms of the same duration.

14.2 Termination for Convenience

By Customer:

Customer may cancel Subscription at any time through Account settings or by emailing [email protected]
Cancellation takes effect at the end of the current paid Subscription Term
No refunds for partial periods
Access continues through the end of paid term

By Marmix SOFT SRL:

May terminate for convenience with 30 days’ written notice
Will provide pro-rata refund of prepaid fees for unused time

14.3 Termination for Cause

Either party may terminate immediately if:

The other party materially breaches these Terms and fails to cure within 30 days of written notice
The other party becomes subject to insolvency proceedings, liquidation, or ceases business operations

Marmix SOFT SRL may terminate immediately without notice if Customer:

Breaches Sections 4 (User Accounts), 6.3 (Prohibited Data), 7 (Acceptable Use), or 8 (Intellectual Property)
Poses security risk to Services or other customers
Engages in illegal activity or fraud
Fails to pay after the grace period in Section 5.5

14.4 Suspension

Marmix SOFT SRL may suspend access without terminating the Agreement if:

Payment is overdue (see Section 5.5)
Reasonably necessary to prevent harm to Services or other customers
Required by law or law enforcement
Customer’s usage significantly exceeds normal usage patterns and threatens system stability

Marmix SOFT SRL will provide notice of suspension where reasonably possible and will lift suspension once the issue is resolved.

14.5 Effects of Termination

Upon termination or expiration:

Customer must:

Stop using the Services immediately
Pay all amounts owed through the end of the Subscription Term
Export needed data before deletion

Marmix SOFT SRL will:

Retain Customer Data for 31 days (unless immediate deletion requested)
Send notification emails before deletion (at termination, 7 days, 1 day before)
Permanently delete all Customer Data after 31 days
Provide self-service export tools during the 31-day period

No refunds will be provided for:

Partial subscription periods
Termination by Customer for convenience
Termination by Marmix SOFT SRL for Customer’s breach

14.6 Survival

The following sections survive termination:

Section 1.2 (Definitions)
Section 5 (Payment Terms - for amounts owed)
Section 6 (Customer Data - ownership and deletion obligations)
Section 8 (Intellectual Property)
Section 10 (Confidentiality)
Section 11 (Warranties and Disclaimers)
Section 12 (Limitation of Liability)
Section 13 (Indemnification)
Section 16 (Dispute Resolution and Governing Law)
Section 17 (General Provisions)

15. PRIVACY AND DATA PROTECTION

15.1 Privacy Policy

Marmix SOFT SRL’s collection and use of personal data is governed by the Privacy Policy available at micropim.net/privacy.

Customer should review the Privacy Policy to understand:

What personal data Marmix SOFT SRL collects
How personal data is used and protected
Customer’s privacy rights
Cookie usage and choices

15.2 Data Processing Addendum

Where Customer uploads Personal Data to the Services:

Customer acts as data controller (or “business” under some laws)
Marmix SOFT SRL acts as data processor (or “service provider”)
Processing is governed by the Data Processing Addendum (DPA)

The DPA is available at https://micropim.net/contact and incorporates EU Standard Contractual Clauses. Customer should execute the DPA if processing Personal Data through the Services.

15.3 Customer Obligations

As data controller, Customer is responsible for:

Having a lawful basis for processing Personal Data
Providing required privacy notices to individuals
Obtaining necessary consents
Responding to data subject requests (access, deletion, etc.)
Ensuring lawful data transfers
Notifying supervisory authorities of breaches as required

15.4 Subprocessors

Marmix SOFT SRL engages subprocessors to provide the Services. Current subprocessors include:

AWS S3: Cloud storage (EU/US regions)
AWS Cognito: Authentication services ([eu-central-1])
Stripe: Payment processing (US)
Hetzner: Hosting infrastructure (Frankfurt and Helsinki)
Cloudflare: CDN and DNS services (global)
Google Analytics: Website analytics (US) - with consent only
Facebook/Meta: Marketing analytics (US) - with consent only

A complete, current list is available at https://micropim.net/contact. Marmix SOFT SRL will provide 30 days’ advance notice of new subprocessors, and Customer may object to new subprocessors if there are reasonable data protection concerns.

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

For Customers contracting with Marmix SOFT SRL (Romanian entity):

Governing Law: Romanian law
Contract Language: These Terms may be provided in English and Romanian. Romanian version controls for Romanian consumers per Romanian law (OUG 34/2014). English version controls for all other Customers.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

16.2 Jurisdiction for Business Customers (B2B)

For Customers using Services for business purposes:

Exclusive Jurisdiction: The courts of Bucharest, Romania have exclusive jurisdiction over disputes arising from these Terms.

16.3 Jurisdiction for Consumers (B2C)

For Customers who qualify as consumers under Romanian or EU law (individuals using Services for personal, household, or family purposes not related to trade or profession):

Consumer Rights: Nothing in these Terms affects consumer rights to bring proceedings in courts of their country of residence per EU Regulation 1215/2012 (Brussels I Recast).

Mandatory Consumer Protection: Mandatory consumer protection rules of the consumer’s country of residence apply and cannot be waived by choice of Romanian law.

16.4 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith informal resolution:

Notify the other party in writing describing the dispute
Engage in good-faith discussions for 30 days
If unresolved, either party may pursue formal remedies

This does not preclude seeking injunctive relief or other urgent remedies where necessary to prevent irreparable harm.

16.5 Arbitration (for eligible disputes)

For eligible business-to-business disputes, parties may agree to arbitration:

Rules: Romanian Chamber of Commerce and Industry Arbitration Court rules
Language: English or Romanian
Seat: Bucharest, Romania
Number of Arbitrators: One
Costs: Each party bears its own costs unless arbitrator awards otherwise

This arbitration clause is optional and requires separate written agreement. It does not apply to:

Consumer disputes (consumer rights to courts cannot be waived)
Claims for injunctive relief
Intellectual property disputes
Data protection disputes subject to supervisory authority jurisdiction

16.6 No Class Actions

To the maximum extent permitted by law, all disputes must be brought in individual capacity. No class actions, class arbitrations, or representative actions are permitted.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA, Documentation, and any applicable order form or invoice, constitute the entire agreement between Customer and Marmix SOFT SRL regarding the Services and supersede all prior agreements, communications, and understandings.

17.2 Amendments

Marmix SOFT SRL may modify these Terms from time to time. Notice of modifications will be provided by:

Posting updated Terms at micropim.net/terms
Emailing registered Account email address
In-app notification

Material changes take effect:

30 days after notice for existing Customers
Immediately for new Customers

Continued use of Services after changes take effect constitutes acceptance. If Customer does not agree to changes, Customer must terminate Subscription before changes take effect.

17.3 Assignment

By Customer:

Customer may not assign or transfer these Terms or any rights or obligations without Marmix SOFT SRL’s prior written consent. Any attempted assignment without consent is void.

Exception: Customer may assign to a successor entity in a merger, acquisition, or sale of substantially all assets, provided the successor agrees to be bound by these Terms.

By Marmix SOFT SRL:

Marmix SOFT SRL may freely assign these Terms to any affiliate or in connection with a merger, acquisition, reorganization, or sale of assets without Customer consent.

17.4 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent possible and the remaining provisions will remain in full force and effect.

17.5 Waiver

Failure to enforce any provision does not waive the right to enforce it later. Waiver of one breach does not waive other breaches. Waivers must be in writing and signed by the waiving party.

17.6 Independent Contractors

Parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship. Neither party may bind the other or make commitments on the other’s behalf.

17.7 No Third-Party Beneficiaries

These Terms are solely for the benefit of the parties and do not create rights for any third party.

17.8 Notices

To Marmix SOFT SRL:

Email: [email protected]
Postal Address: Marmix SOFT SRL, Str. Lujerului 42J, Cod 061135, Bucuresti, Sector 6, Romania

To Customer:

Email to the registered Account email address
Postal mail to registered billing address
In-app notification within the Platform

Notices are effective:

Upon email delivery
Three business days after mailing
Upon posting for in-app notifications

Legal notices (termination, indemnification, etc.) must be sent via email and clearly marked “Legal Notice.”

17.9 Force Majeure

Neither party is liable for delays or failures to perform due to causes beyond reasonable control, including:

Acts of God (earthquakes, floods, fires)
War, terrorism, riots, civil unrest
Government actions, embargoes, restrictions
Pandemics or public health emergencies
Labor strikes or disputes
Internet infrastructure failures
Cyberattacks or denial of service attacks

The affected party must notify the other promptly and make reasonable efforts to resume performance.

17.10 Export Compliance

Customer may not export, re-export, or transfer the Services or technical data in violation of export control laws. Customer represents that it is not:

Located in or resident of an embargoed country
On any government prohibited or restricted parties list
Using Services for prohibited end uses (e.g., weapons development)

17.11 Language

This Agreement may be provided in English and Romanian. In case of discrepancies:

For Romanian consumers: Romanian version prevails per Romanian law
For all other Customers: English version prevails

17.12 Headings

Section headings are for convenience only and do not affect interpretation.

17.13 Interpretation

“Including” means “including but not limited to”
Singular includes plural and vice versa
“Or” is not exclusive
“Days” means calendar days unless specified as business days

18. DEFINITIONS OF BUSINESS vs. CONSUMER USE

18.1 Business Use (B2B)

These Terms are intended primarily for business use. “Business use” means:

Use by a company, organization, or legal entity
Use by individual for trade, business, craft, or profession
Commercial purposes or business operations

18.2 Consumer Use (B2C)

“Consumer” under Romanian/EU law means a natural person (individual) acting for purposes outside their trade, business, craft, or profession - essentially personal, household, or family use.

Consumer Notice: If you are a Romanian or EU consumer, you have additional rights under mandatory consumer protection laws that cannot be waived. These include:

14-day withdrawal right for distance contracts (may not apply if digital content delivery begins with your consent)
Right to sue in courts of your residence
Protection from unfair contract terms
Right to have disputes resolved under your country’s consumer protection laws

If there is uncertainty about whether you qualify as a consumer, contact [email protected].

19. CONTACT INFORMATION

For general inquiries, support, or questions about these Terms:

Marmix SOFT SRL
Str. Lujerului 42J, Cod 061135
Bucuresti, Sector 6, Romania

Email: [email protected]
Website: micropim.net
Support: [email protected]

For data protection inquiries:
Marmureanu Andrei, Data Protection Contact
Email: [email protected]

For legal notices:
Clearly mark email subject line “Legal Notice” and send to [email protected]

20. ACKNOWLEDGMENT OF TERMS

BY CLICKING “I AGREE,” CREATING AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT:

âœ“ You have read and understood these Terms
âœ“ You agree to be bound by these Terms
âœ“ If entering on behalf of an entity, you have authority to bind that entity
âœ“ You understand that these Terms constitute a legally binding contract
âœ“ You have reviewed the Privacy Policy and understand how personal data is processed

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.

Version: 1.0
Effective Date: October 25, 2025 Last Updated: October 25, 2025